DELIVERY & TRACKING
 

 

Orders placed between 18 February and 12 March may have experienced delivery delays due to warehouse move. If you have any queries, feel free to contact our customer service at customers@charleskeith.com.
 
SHIPPING RATES & DELIVERY MODES

We offer different delivery options for each delivery destination.

Delivery and processing fees are calculated based on flat-rate delivery charges according to your preferred mode of delivery.

Please select your delivery destination from the list of locations below to view the available delivery options, charges and information on duties and taxes.

Delivery Destination:    
 
Note: All orders are currently shipped out from the United Kingdom.
 

STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
£ 49.99 and below £ 4.00
£ 50.00 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 & above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 9 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 9 - 11 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 10.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(INCLUDES DUTIES AND TAXES, WITH TRACKING)
(WITHIN 7 - 8 WORKING DAYS)
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 15.00
€ 100 and above FREE
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
WITHIN 7 - 8 WORKING DAYS
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 20.00
€ 100 and above FREE
STANDARD DELIVERY
(EXCLUDES DUTIES AND TAXES, WITH TRACKING)
WITHIN 7 - 8 WORKING DAYS
MERCHANDISE SUBTOTAL DELIVERY CHARGES
€ 99.99 and below € 20.00
€ 100 and above FREE



DELIVERY DATE & TIME

Orders placed and confirmed by 4pm (GMT) will be processed on the same day, while orders placed and confirmed after 4pm (GMT) on Friday, Saturday or Sunday will be processed on the next working day. Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Bank Holidays in United Kingdom.

Deliveries are made Monday through Friday between 9am – 7pm (GMT), except for Saturday, Sunday and Bank Holidays in the United Kingdom.

For orders outside of United Kingdom, please note that the expected delivery date is at our best approximation and will vary with circumstances such as shipping restrictions, customs clearance, payment authorization, online security checks, and stock availability.

 
List of Bank Holidays in the United Kingdom for 2019

 
1 January New Year's Day
19 April Good Friday
22 April Easter Monday
6 May Early May Bank Holiday
27 May Spring Bank Holiday
26 August August Bank Holiday
25 December Christmas Day
26 December Boxing Day
1 January New Year's Day
19 April Good Friday
22 April Easter Monday
6 May Early May Bank Holiday
27 May Spring Bank Holiday
26 August August Bank Holiday
25 December Christmas Day
26 December Boxing Day
 

DELIVERY RESTRICTIONS
Please note that we do not ship orders to any PO Box, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.

Delivery Failure
Please note that we only deliver to one delivery address per order. Rerouting delivery charges due to an incorrect or non-existent delivery address will be borne by you.

ORDER STATUS
You may view your order status in ‘My Orders’ under ‘My Account’ upon signing in.

Your order status is reflected next to your order number.
We regret to inform you that you will not be able to cancel or make amendments to your order if you opt for guest checkout. We recommend that you register for an account before placing your order to be able to do so.
Pending - Your order has been successfully placed
Processing - Your order is currently being processed
Picked - Your item(s) is currently being picked
Shipped - Your order has been sent to the designated courier company. You will receive a notification email with tracking number sent to you
On hold - Your order is currently pending for more information before we are able to proceed with your order
Pending Cancellation - Your request for cancellation has been received
Cancelled - Your order has been cancelled



ORDER TRACKING
Once your order is shipped, you may track your order in ‘My Orders’ under ‘My Account’ upon signing in.
Click on the ‘View Order’ button that corresponds to your order number, and select ‘Shipment’ to view your tracking number. Alternatively, you may refer to the tracking number in the shipment confirmation email.

Thereafter, you may refer to the ‘Shipped By’ field to identify the designated courier company and visit the respective online tracking system of the designated courier company.

Shipped By Tracking Number
< Designated Courier Company> <Tracking Number>


Next, enter your Tracking Number into the relevant field to track your order.
Kindly note that it may take up to 24-48 hours for tracking information to be updated on the online tracking system of the designated courier company.

DUTIES & TAXES
For customers in United Kingdom & EU countries (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden), all prices shown include relevant import taxes.

OTHER INFORMATION

Customs Clearance
CHARLES & KEITH is committed to deliver your order at the soonest in a responsible way in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions.

Please check with your local authorities on the relevant import regulations before placing an order. CHARLES & KEITH shall not be held responsible for any delays in orders delivery due to actions by the authorities at the delivery destination.

Online Security Check
Online Security Check is CHARLES & KEITH’s preventive measure against credit card fraud transactions.

It aims to protect our customers from unauthorized and fraudulent dealings. We might request for additional information and documents for payment verification.

In such situations, your order(s) might be delayed. CHARLES & KEITH seeks your kind understanding in the delay of the shipment as a result of online security checks.

We may contact you for more information. In addition, we may require additional time for the processing of a larger order, inspection and packing of items and we appreciate your kind understanding in any delay of shipment.

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