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SHIPPING & TRACKING
SHIPPING
What are the available delivery options and rates?
Some orders may require split shipment between Singapore
and United Kingdom*, so you may receive two packages for
one order. In this case, you will receive two emails
confirming your shipment. Each email will contain a
different order number. Use the tracking link sent to
you after order confirmation to get real-time updates
from our couriers directly.
Should you have any questions, please contact our
Customer Service team during our opening hours.
Delivery Destination:
Europe
Delivery options | Rates | Delivery time |
Standard
|
€25
(excludes duties and taxes, with tracking) |
Within 2 - 3 Working Days*
|
For pre-order items, you will be notified via email
when your order is ready to be shipped.
Note: All orders are currently shipped out of Singapore
or United Kingdom.
*Orders placed and confirmed by 4pm (GMT) will be
processed on the same day, while orders placed and
confirmed after 4pm (GMT) on Friday, Saturday or Sunday
will be processed on the next working day. Working days
refer to Mondays to Fridays, not including Saturdays,
Sundays, and Bank Holidays in United Kingdom.
*Please note that delivery may take longer during sale
events.
* We are unable to ship to any European overseas
countries and territories (Azores, Madeira, Canary
Islands, French Guiana, Guadeloupe Martinique, Mayotte,
La Réunion, Saint Martin). Delivery charges for failed
attempted delivery to such restricted areas will be
borne by you.
List of Bank Holidays in United Kingdom for 2024
DATE | HOLIDAY |
6 May | Early May Bank Holiday |
27 May | Spring Bank Holiday |
26 August | Summer Bank Holiday |
25 December | Christmas Day |
26 December | Boxing Day |
List of Public Holidays in Singapore for 2024
DATE | HOLIDAY |
1 January | New Year's Day |
10 - 12 February | Chinese New Year |
29 March | Good Friday |
10 April | Hari Raya Puasa |
1 May | Labour Day |
22 May | Vesak Day |
17 June | Hari Raya Haji |
9 August | National Day |
31 October | Deepavali |
25 December | Christmas Day |
Does my order come with a guaranteed delivery date?
Deliveries are made Monday through Friday between 9am –
7pm (GMT), except for Saturday, Sunday and Bank Holidays
in the United Kingdom.
CHARLESKEITH.CO.UK
is committed to delivering your order at the soonest in
compliance with the rules and regulations of the
authorities at the delivery destination. Orders
containing restricted materials might be denied delivery
due to a location's regulatory restrictions. Please
check with your local authorities on the relevant import
regulations before placing an order.
For orders outside of United Kingdom, please note that
the expected delivery date is at our best approximation
and will vary with circumstances such as shipping
restrictions, customs clearance, payment authorization,
online security checks, and stock availability.
For pre-order items, you will be notified via email when
your order is ready to be shipped. Cancellations may
occur, subject to product availability. A full refund
will be given in the event of cancellation.
Please check with your local authorities on the relevant
import regulations before placing an order. We shall not
be held responsible for any delays in orders delivery
due to actions by the authorities at the delivery
destination.
Online Security Check is a preventive measure against
credit card fraud transactions. It aims to protect our
customers from unauthorized and fraudulent dealings. We
might request for additional information and documents
for payment verification. In such situations, your
order(s) might be delayed. We seek your kind
understanding in the delay of the shipment as a result
of online security checks.
How can I track my order status?
Once you’ve signed into your account, you can view your
order status in
My Purchases & Returns
under
My Account. Your order status is reflected next to your order
number.
If you opt for guest checkout, you will still be able to
view your
order status.
For further assistance, please contact us at
customers@charleskeith.com.
STATUS | DESCRIPTION |
In Progress | Your order is currently being processed. |
Shipped | Your order has been sent to the designated courier company. You will receive a notification email with a tracking number. |
Cancelled | Your order has been cancelled. |
Complete | Your order has been successfully received. |
How do I track my order?
To track your order, sign in to your account and view
My Purchases & Returns
under
My Account. Locate the Track Your Order button that corresponds
to your order number, and you will be navigated to the
online tracking system of the designated courier
company.
If you have opted for guest checkout, you can check your
order status
here
by keying in your order number and email address.
Alternatively, you can click on the tracking number in
your shipment confirmation email for order status
updates.
To enjoy a smooth shopping experience, we recommend that
you create an account to enjoy faster checkout, a
one-stop view of your current order status and past
purchases, as well as the ability to save your favourite
items to a personalised wish list.
Please contact us at
customers@charleskeith.com
or on live chat for further assistance.
I have not received my package, what should I do?
If you did not receive your package by the expected
delivery date, please check on the shipment by tracking
your order. To track your order, sign in to your account
and view
My Purchases & Returns
under
My Account. Locate the Track Your Order button that corresponds
to your order number, and you will be navigated to the
online tracking system of the designated courier
company.
If you have opted for guest checkout, you will still
receive a tracking number in your shipment confirmation
email.
For further assistance, please contact us at
customers@charleskeith.com
or on live chat.
Can I change my shipping address after my order has been
dispatched?
Unfortunately, we are unable to redirect orders once
your items have been shipped. If the address provided is
incorrect, the package will be returned to us by the
delivery agent or the unintended recipient.
Please ensure you provide the correct shipping address.
Check your address carefully when placing an order and
ensure you choose the right location in the shipping
address field (e.g. Austria vs. Australia). To remove an
outdated or incorrect address from your account, sign in
to your account and edit/update your address in your
Address Book.
If no one is available at the delivery address to
receive the package, the delivery agent will leave an
“unable to deliver” note at the location and it’s up to
you to follow up and arrange for another delivery date.
Please note that any additional shipping charges for
attempted delivery and returning shipping charges will
be borne by you.
How is a failed delivery processed?
Most of our delivery agents make two attempts to deliver
a parcel and they may require a signature upon delivery
of parcel. It is generally up to the delivery agent’s
discretion to determine whether a signature is required.
If the first round of delivery is unsuccessful, the
agent will contact the recipient using the given contact
number to rearrange for another delivery date. If the
recipient fails to receive the package after the two
delivery attempts, the package will be returned to
CHARLES & KEITH.
Where does CHARLES & KEITH ship to?
SITE | LOCATION |
CHARLESKEITH.COM | Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America. |
CHARLESKEITH.EU | Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland. |
CHARLESKEITH.CO.UK | United Kingdom |
CHARLESKEITH.CN | China |
CHARLESKEITH.JP | Japan |
CHARLESKEITH.CO.TH | Thailand |
CHARLESKEITH.CO.ID | Indonesia |
CHARLESKEITH.SA | Saudi Arabia |
CHARLESKEITH.VN | Vietnam |
My location is not on the list of delivery destinations,
can I still place my order?
Unfortunately, we do not deliver to locations that are
not on the list above.
How do I make sure I have selected the correct site to shop
on?
Please select your delivery destination from our site
selector tool located at the top left hand corner on our
landing page. A location with a shopping bag icon
indicates that online shopping is available there.
Are there any restricted areas you do not ship to?
We accept deliveries to hotels. You will have to provide
the room number and local contact information.
Deliveries will only be made to the Hotel Reception, and
you are required to inform the reception of a pending
delivery. Once the order has been delivered to the
reception it will be considered as delivered.
CHARLES & KEITH
shall not be held responsible for any lost orders after
goods have been accepted by reception.
We are unable to ship to any PO Box, military or
protected areas. Delivery charges for failed attempted
delivery to such restricted areas will be borne by you.
DUTIES & TAXES
Do I have to pay duties and taxes?
For orders shipped to the United Kingdom and
Switzerland, all taxes and duties are included in the
price of the item. Any import charges to Switzerland
will be display at checkout.
For customers located in EU countries*, sales tax will
be calculated and displayed at checkout. The amount of
sales tax applied will depend on the total order,
shipping and handling fee, and your shipping address.
*Austria, Belgium, Bulgaria, Croatia,Czech Republic,
Denmark, Estonia, Finland, France, Germany, Greece,
Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Malta, Netherlands, Poland, Portugal, Romania, Slovakia,
Slovenia, Spain and Sweden.
Please note that shipping and handling charges do not
account for all Additional Charges. All items entering a
foreign location (outside of United Kingdom) may be
subject to customs inspection and the assessment of
taxes and duties in accordance with local regulations.
CHARLES & KEITH is not able to determine these costs at
checkout.
In the event that you return your item to us, you shall
be responsible for all taxes and/or duties imposed by
the customs authorities. Should the returned item(s) be
deemed not to be in its original condition, we reserve
all rights to return the item to you at your cost.
Any Additional Charges charged or collected by external
parties cannot be refunded in any form by CHARLES &
KEITH. Please check with your local authorities on your
tax responsibilities and rights.
In the event that taxes and/or duties are incurred and
if you refuse to accept delivery of the shipment, you
shall be responsible for payment of all return charges,
inclusive of any return taxes and/or duties incurred.
These charges will be deducted from the initial payment
before a refund will be issued.
In the event that taxes and/or duties are incurred in
any shipment and where CHARLES & KEITH’s assigned
delivery agent pays such taxes and/or duties on your
behalf, you shall be liable to pay the tax and/or duties
amount to the delivery agent upon receipt of the
shipment.
The sender shall be responsible for all taxes and/or
duties imposed by the customs authorities for any
returns of goods to CHARLES & KEITH. Should the returned
item(s) be deemed not to be in its original condition,
CHARLES & KEITH reserves all rights to return the item
to the sender at the sender's cost.
Can I request for a tax refund?
We do not accept tax refunds for purchases made at
CHARLES & KEITH.