NEED HELP? GET IN TOUCH WITH US

NEED HELP? GET IN TOUCH WITH US

SUBMIT A REQUEST
 
+65 6488 2688 (Operating Hours)

MY ACCOUNT & PRIVILEGES


MY ACCOUNT

Do I need to have an account to shop at CHARLESKEITH.EU?
Having an account with CHARLESKEITH.EU will speed up the checkout process and allow you to keep track of your orders. You can sign up for an account before shopping or create one before you head to checkout.
 
You also have the option to shop through guest checkout. However, your information will not be stored and you will not be able to check or make amendments to your order if you have opted for guest checkout. If you change your mind, you can still create an account after placing your order using your current details.
By creating an account, you will be able to:
  1. Checkout faster by saving your address in your Address Book
  2. View your order status and history under My Purchases & Returns
  3. Save your favourite items in your Wishlist
  4. Receive the latest news on Promotions and New Arrivals
Head on over to the Sign In page and fill in your particulars under Create An Account.
We're so sorry to see you go.

To delete your account, please follow the following steps:
  1. Log into your CHARLES & KEITH account
  2. Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
  3. Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Please note this action is irreversible and all associated data in your account, including all accumulated memebrship privileges and order history, will be deleted.

Should you have any further enquiries or concerns, feel free to contact our customer service team.
Enter your email address and password into the Sign In field.
Head to the Sign In page and enter your email address under Forgot Password. You will receive an email with a link to reset your password.
 
To change your password, sign into your account and head to Change Password. You can also do this through your Account Details page.
Sign in to your account, head to My Account and then to My Profile. You can then edit/update your particulars.
Sign in to your account, head to My Account and then to Address Book. You can then edit/update your billing and shipping addresses and save them for future orders.
 

PRIVILEGE MEMBERSHIP

To join us as a member, all you need to do is to make a one-time purchase of €250 or above at CHARLESKEITH.EU with a registered account.
 
Your membership is non-transferable and valid only for registered customers. Without prejudice to any action, misuse and/or abuse of privileges will result in the termination of membership by CHARLES & KEITH. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
BE A PRIVILEGE MEMBER
To join us as a privilege member, all you need to do is to purchase €250 or above worth of CHARLES & KEITH products in a single receipt. Privilege membership qualification will not be applicable on orders made using guest checkout.
 
A confirmation notification will be sent to your registered email address to inform you about your privilege membership status before you can start to enjoy privileges online. If you have not received an email after 7 working days, please contact our customer service department at customers@charleskeith.com for further assistance.
PRIVILEGES ENTITLEMENT
  • 10% off* full-price items when you shop online CHARLESKEITH.EU (Europe site).
  • Welcome gift: €10 off your next online purchase
  • Birthday perk: €10 off your online purchase during your birthday month. Promo code will be sent via email.
  • A hassle-free online checkout experience
  • Receiving the latest updates on trends, new arrivals, promotions, special offers and online exclusives
*Please note that the 10% discount is not applicable for gift vouchers, special project items, foot care products, or sales and promotional items, unless otherwise stated.
Once you become a CHARLES & KEITH privilege member, you will automatically enjoy the privileges at your next purchase when you shop with your online account at CHARLESKEITH.EU. A confirmation notification will be sent to your email address to inform you about your privilege membership status before you can start to enjoy your member privileges online.
For online purchases at CHARLESKEITH.EU, please ensure you register for an account and sign in prior to making your purchase. We regret to inform you that you can’t qualify for privilege membership if you have opted for guest checkout.
No, your privileges can only be used after your membership has been activated at CHARLESKEITH.EU.
Member privileges are only valid in the location where the privilege membership has been registered. Memberships registered through CHARLES & KEITH retail stores overseas and on other sites are not valid at CHARLESKEITH.EU.
No, your privilege membership will not expire.
  1. CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
  2. The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
  3. Member privileges are valid online at CHARLESKEITH.EU only.
  4. Membership is non-transferable and valid only for the registered customer.
  5. Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
  6. Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.
 
 
 

NEED HELP? GET IN TOUCH WITH US

 
+65 6488 2688 (Operating Hours)