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English
RETURNS & EXCHANGES
How do I make a return?
Our return policy is only applicable to any item(s) purchased online and delivered in Norway, within 30 days of receiving your order.
- Please make sure the item(s) is in original condition, with the original packaging, original tags, and tickets attached
- Returns are free if the product you received is wrong or defective, otherwise shipping charges will be borne by you.
- In the interest of hygiene, we do not accept returns or refunds on earrings unless they are defective or the wrong item was sent
- A final inspection will be done to ensure all items are in their original condition before processing your returns
- Returns that do not meet our policy will not be accepted and will be returned to you at your cost
- If you are returning an item from an order that came with a free Gift With Purchase (GWP) and the value of the order falls below the GWP qualifying amount after the return, the redeemed GWP must be returned as well. If the GWP is not returned, you will incur charges based on the market value of the GWP
- The returns cost will be borne by the customer
How do I make an online return?
Our return policy is only applicable to any item(s) purchased online and delivered in Norway, within 30 days of receiving your order.
Items purchased in physical stores are not eligible for returns online.
All returns and exchanges are to be shipped to the address below:
Attention:
Charles & Keith Returns
C/O Uniserve
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD
Charles & Keith Returns
C/O Uniserve
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD
We recommend you opt for a shipment method that enables tracking. CHARLES & KEITH will not be responsible for the loss of a returned parcel.
If your item(s) is defective or wrong, email us at customers@charleskeith.com with the subject title: Return
Request – [Your Order Number]. Our customer service team will assist you with the returns process.
Return your item via your CHARLES & KEITH account. | |||||||||||||||||||||||||||||||||||
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If you have checked out as a guest, kindly contact us at customers@charleskeith.com with the email subject:’Return Request – Your Order Number’, to process your returns or exchanges. Our customer service team will assist you with the return process.
How do I check on my return status?
To check on your return status, sign in to your account, head to My Account and select My Purchases & Returns. Your return status is reflected next to your Returns Request number.
When will I receive my refund?
Our refund policy is only applicable to successful returns, all refunds will be processed via your original payment method. Refunds will be based on the merchandise value on your invoice, including shipping and handling
charges from your initial order
Please allow 14 working days after your return has been approved for your refund to be processed. Please note that the processing time for refund is dictated by card issuers.
* Please note that your refund will take up to 21 working days if you have made your purchase during our online sales period.
How do I make an exchange?
Our exchange policy is only applicable to defective or wrong item(s) received in your online order and has to be made within 30 days from receiving your order. Email us at customers@charleskeith.com with the subject title: Exchange Request – Your Order Number. Our customer service team will assist you with the returns process.
Please note that an exchange is subject to stock availability and we reserve the right to do an exchange by way of an item(s) of a similar value, giving you a refund via the original payment method, or any other methods at
the discretion of CHARLES & KEITH.
Terms & Conditions
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