SHIPPING & TRACKING

CHARLESKEITH.CO.UK is committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.

For orders outside of United Kingdom, please note that the expected delivery date is at our best approximation and will vary with circumstances such as shipping restrictions, customs clearance, payment authorization, online security checks, and stock availability.

For pre-order items, you will be notified via email when your order is ready to be shipped. Cancellations may occur, subject to product availability. A full refund will be given in the event of cancellation.

Please check with your local authorities on the relevant import regulations before placing an order. We shall not be held responsible for any delays in orders delivery due to actions by the authorities at the delivery destination.

Online Security Check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We might request for additional information and documents for payment verification. In such situations, your order(s) might be delayed. We seek your kind understanding in the delay of the shipment as a result of online security checks.

Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.

If you opt for guest checkout, you will still be able to view your order status.

For further assistance, please contact us at customers@charleskeith.com.

To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you can check your order status here by keying in your order number and email address. Alternatively, you can click on the tracking number in your shipment confirmation email for order status updates.

To enjoy a smooth shopping experience, we recommend that you create an account to enjoy faster checkout, a one-stop view of your current order status and past purchases, as well as the ability to save your favourite items to a personalised wish list.

Please contact us at customers@charleskeith.com or on live chat for further assistance.

If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.

If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.

For further assistance, please contact us at customers@charleskeith.com or on live chat.

Unfortunately, we do not deliver to locations that are not on the list above.

Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.

We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. CHARLES & KEITH shall not be held responsible for any lost orders after goods have been accepted by reception.

We are unable to ship to any PO Box, military or protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.

For orders shipped to the United Kingdom & EU countries* all taxes and duties are included in the price of the item.

*Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden & Switzerland.

Returns instructions can be found in our Returns & Exchanges section of website.

We do not accept tax refunds for purchases made at CHARLES & KEITH.