SHIPPING & TRACKING


SHIPPING

What are the available delivery options and rates?
Delivery Destination: Slovakia
 
Note that for orders to arrive by 25 December 2020, orders should be placed before 17 December 2020, 2PM (GMT)
 
Delivery options Rates Delivery time
Standard
€15.00
Free for orders above €100 (includes duties and taxes, with tracking)
Within 2 - 4 Working Days*
 
Note: All orders are currently shipped out from the United Kingdom.
 
*Orders placed and confirmed by 4pm (GMT) will be processed on the same day, while orders placed and confirmed after 4pm (GMT) on Friday, Saturday or Sunday will be processed on the next working day. Working days refer to Mondays to Fridays, not including Saturdays, Sundays, and Bank Holidays in United Kingdom.
 
* We are unable to ship to any European overseas countries and territories (Azores, Madeira, Canary Islands, French Guiana, Guadeloupe Martinique, Mayotte, La Réunion, Saint Martin) Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
DATE HOLIDAY
1 January New Year's Day
10 April Good Friday
13 April Easter Monday
8 May Early May Bank Holiday
25 May Spring Bank Holiday
31 August August Bank Holiday
25 December Christmas Day
26 December Boxing Day
Deliveries are made Monday through Friday between 9am – 7pm (GMT), except for Saturday, Sunday and Bank Holidays in the United Kingdom.
 
CHARLESKEITH.EU is committed to delivering your order at the soonest in compliance with the rules and regulations of the authorities at the delivery destination. Orders containing restricted materials might be denied delivery due to a location's regulatory restrictions. Please check with your local authorities on the relevant import regulations before placing an order.
 
For orders outside of United Kingdom, please note that the expected delivery date is at our best approximation and will vary with circumstances such as shipping restrictions, customs clearance, payment authorization, online security checks, and stock availability.
 
Delivery of pre-order items can take up to 40 business days. Cancellations may occur, subject to product availability. A full refund will be given in the event of cancellation.
 
Please check with your local authorities on the relevant import regulations before placing an order. We shall not be held responsible for any delays in orders delivery due to actions by the authorities at the delivery destination.
 
Online Security Check is a preventive measure against credit card fraud transactions. It aims to protect our customers from unauthorized and fraudulent dealings. We might request for additional information and documents for payment verification. In such situations, your order(s) might be delayed. We seek your kind understanding in the delay of the shipment as a result of online security checks.
Once you’ve signed into your account, you can view your order status in My Purchases & Returns under My Account. Your order status is reflected next to your order number.
 
If you opt for guest checkout, you will not be able to view your order status.
 
For further assistance, please contact us at customers@charleskeith.com.
 
STATUS DESCRIPTION
In Progress Your order is currently being processed.
Shipped Your order has been sent to the designated courier company. You will receive a notification email with a tracking number.
Cancelled Your order has been cancelled.
Complete Your order has been successfully received.
To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
Please contact us at customers@charleskeith.com or on live chat for further assistance.
If you did not receive your package by the expected delivery date, please check on the shipment by tracking your order. To track your order, sign in to your account and view My Purchases & Returns under My Account. Locate the Track Your Order button that corresponds to your order number, and you will be navigated to the online tracking system of the designated courier company.
 
If you have opted for guest checkout, you will still receive a tracking number in your shipment confirmation email.
 
For further assistance, please contact us at customers@charleskeith.com or on live chat.
Unfortunately, we are unable to redirect orders once your items have been shipped. If the address provided is incorrect, the package will be returned to us by the delivery agent or the unintended recipient.
 
Please ensure you provide the correct shipping address. Check your address carefully when placing an order and ensure you choose the right location in the shipping address field (e.g. Austria vs. Australia). To remove an outdated or incorrect address from your account, sign in to your account and edit/update your address in your Address Book.
 
If no one is available at the delivery address to receive the package, the delivery agent will leave an “unable to deliver” note at the location and it’s up to you to follow up and arrange for another delivery date. Please note that any additional shipping charges for attempted delivery and returning shipping charges will be borne by you.
Most of our delivery agents make two attempts to deliver a parcel and they may require a signature upon delivery of parcel. It is generally up to the delivery agent’s discretion to determine whether a signature is required. If the first round of delivery is unsuccessful, the agent will contact the recipient using the given contact number to rearrange for another delivery date. If the recipient fails to receive the package after the two delivery attempts, the package will be returned to CHARLES & KEITH.
SITE LOCATION
CHARLESKEITH.COM Australia, Bahrain, Cambodia, Canada, Hong Kong, India, Indonesia, Israel, Kuwait, Macau, Malaysia, Mexico, New Zealand, Oman, Panama, Philippines, Qatar, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, United Arab Emirates, The United States of America, Vietnam.
CHARLESKEITH.EU Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
CHARLESKEITH.CO.UK United Kingdom
CHARLESKEITH.CN China
CHARLESKEITH.JP Japan
CHARLESKEITH.CO.TH Thailand
Unfortunately, we do not deliver to locations that are not on the list above.
Please select your delivery destination from our site selector tool located at the top left hand corner on our landing page. A location with a shopping bag icon indicates that online shopping is available there.
We accept deliveries to hotels. You will have to provide the room number and local contact information. Deliveries will only be made to the Hotel Reception, and you are required to inform the reception of a pending delivery. Once the order has been delivered to the reception it will be considered as delivered. CHARLESKEITH.COM shall not be held responsible for any lost orders after goods have been accepted by reception.
 
We are unable to ship to any PO Box, military or protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
 

DUTIES & TAXES

All taxes and duties for orders shipped to Switzerland are included in the price of your order. Import charges will be displayed at checkout.
 
In case you return your item to us, you shall be responsible for all taxes and/or duties imposed by the customs authorities. Should the returned item(s) be deemed not to be in its original condition, we reserve all rights to return the item to you at your cost.
 
For customers located in United Kingdom & EU countries (Austria, Belgium, Bulgaria, Croatia,Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden), all prices shown include relevant import taxes.
 
Please note that shipping and handling charges do not account for all Additional Charges. All items entering a foreign location (outside of United Kingdom) may be subject to customs inspection and the assessment of taxes and duties in accordance with local regulations. CHARLES & KEITH is not able to determine these costs at checkout.
 
Any Additional Charges charged or collected by external parties cannot be refunded in any form by CHARLES & KEITH. Please check with your local authorities on your tax responsibilities and rights.
 
In the event that taxes and/or duties are incurred and if you refuse to accept delivery of the shipment, you shall be responsible for payment of all return charges, inclusive of any return taxes and/or duties incurred. These charges will be deducted from the initial payment before a refund will be issued.
 
In the event that taxes and/or duties are incurred in any shipment and where CHARLES & KEITH’s assigned delivery agent pays such taxes and/or duties on your behalf, you shall be liable to pay the tax and/or duties amount to the delivery agent upon receipt of the shipment.
 
The sender shall be responsible for all taxes and/or duties imposed by the customs authorities for any returns of goods to CHARLES & KEITH. Should the returned item(s) be deemed not to be in its original condition, CHARLES & KEITH reserves all rights to return the item to the sender at the sender's cost.
We do not accept tax refunds for purchases made at CHARLES & KEITH.
 
 
 

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+65 6488 2688 (Operating Hours)