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MY ACCOUNT & PRIVILEGES
MY ACCOUNT
Do I need to have an account to shop
at CHARLESKEITH.EU?
Having an account with CHARLESKEITH.EU will speed up the
checkout process and allow you to keep track of your orders. You can sign up for an account
before shopping or create one before you head to checkout.
You also have the option to shop through guest checkout. However, your
information will not be stored and you will not be able to check or make
amendments to your order if you have opted for guest checkout. If you
change
your mind, you can still create an account after placing your order
using your current details.
What are the benefits of creating an
account?
By creating an account, you will be able to:
- Checkout faster by saving your address in your Address Book
- View your order status and history under My Purchases & Returns
- Save your favourite items in your Wishlist
- Receive the latest news on Promotions and New Arrivals
How do I create an account?
Head on over to the Sign In page and fill in your
particulars under Create An
Account.
How do I delete an account?
We're so sorry to see you go.
To delete your account, please follow the following steps:
Should you have any further enquiries or concerns, feel free to contact our customer service team.
To delete your account, please follow the following steps:
- Log into your CHARLES & KEITH account
- Head to 'MY PROFILE' and scroll down till you see the 'Delete My Account' option
- Upon clicking 'Delete My Account', you will be prompted to key in your password for confirmation.
Should you have any further enquiries or concerns, feel free to contact our customer service team.
How do I sign in to my account?
Enter your email address and password into the Sign
In field.
How do I reset/change my
password?
Head to the Sign In page and enter your email
address under Forgot Password. You will receive an email with a link to
reset your password.
To change your password, sign into your account and head to Change Password. You can
also do this through your Account Details page.
How can I edit/update my account
details?
Sign in to your account, head to My Account and then to My Profile. You
can then edit/update your particulars.
How can I edit/update my billing and
shipping addresses?
Sign in to your account, head to My Account and then to Address Book. You can
then edit/update your billing and shipping addresses and save them for
future orders.
PRIVILEGE MEMBERSHIP
How can I become a CHARLES & KEITH
Privilege member?
To join us as a member, all you need to do is to make a one-time
purchase of €250 or above at CHARLESKEITH.EU with a registered
account.
Your membership is non-transferable and valid only for registered
customers. Without prejudice to any action, misuse and/or abuse of
privileges will result in the termination of membership by CHARLES &
KEITH. CHARLES &
KEITH reserves the right to amend the Terms &
Conditions of its programme without prior notice. The decision
of CHARLES & KEITH
shall be final and binding in the event of a dispute arising out of or
in connection with transactions made with membership privileges.
What privileges am I entitled
to?
BE A PRIVILEGE MEMBER | |
---|---|
To join us as a privilege member, all you need to
do is to purchase €250 or above worth of
CHARLES & KEITH products
in a single receipt. Privilege membership
qualification will not be applicable on orders made
using guest checkout.
A confirmation
notification will be sent to your registered
email address to inform you about your privilege
membership status before you can start
to enjoy privileges online. If you have not received
an email after 7 working days,
please contact our customer service department at customers@charleskeith.com
for further
assistance.
|
|
PRIVILEGES ENTITLEMENT | |
|
*Please note that the 10% discount is not applicable for gift vouchers,
special project items, foot care products, or sales and promotional
items, unless otherwise stated.
How do I activate my member
privileges?
Once you become a CHARLES & KEITH privilege member, you will
automatically enjoy the privileges at your next purchase when you shop
with your online account at CHARLESKEITH.EU. A confirmation
notification will be sent to your email address to inform you about your
privilege membership status before you can start to enjoy your member
privileges
online.
How do I enjoy my privileges?
For online purchases at CHARLESKEITH.EU, please ensure you
register for an account and sign in prior to making your purchase. We
regret to inform you
that you can’t qualify for privilege membership if you have opted for
guest checkout.
Can I get to enjoy the member
privileges immediately on the purchase which qualifies me to be a member?
No, your privileges can only be used after your membership has been
activated at CHARLESKEITH.EU.
Can I enjoy my membership privileges
in overseas stores?
Member privileges are only valid in the location where the privilege
membership has been registered. Memberships registered through CHARLES &
KEITH retail stores overseas and on other sites are not valid at CHARLESKEITH.EU.
Will my privilege membership
expire?
No, your privilege membership will not expire.
Terms & Conditions
- CHARLES & KEITH reserves the right to amend the Terms & Conditions of its programme without prior notice.
- The decision of CHARLES & KEITH shall be final and binding in the event of a dispute arising out of or in connection with transactions made with membership privileges.
- Member privileges are valid online at CHARLESKEITH.EU only.
- Membership is non-transferable and valid only for the registered customer.
- Without prejudice to any action, misuse and/or abuse of privileges will result in termination of membership by CHARLES & KEITH.
- Privileges are not applicable for the purchase of gift vouchers, special project items or sale and promotional items, unless otherwise stated.