Malta,
EU €
Delivery location
You are currently shipping to Malta and your order will be billed in EU €.
Malta
(selected)
EU €
Armenia
Australia
AU $
Austria
EU €
Azerbaijan
Bahrain
BHD
Belgium
EU €
Brunei
Bulgaria
EU €
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US $
Canada
CAD
China
/ 中国
¥
Croatia
EU €
Czech Republic
EU €
Denmark
EU €
Egypt
Estonia
EU €
Finland
EU €
France (EN)
EU €
France (FR)
EU €
Georgia
Germany
EU €
Greece
EU €
香港特別行政區
HK $
Hong Kong SAR
HK $
Hungary
EU €
India
IN ₹
Indonesia (EN)
ID IDR
Indonesia (ID)
ID IDR
Iran
Ireland
EU €
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US $
Italy
EU €
Japan
/日本
¥
Jordan
Kazakhstan
Kuwait
KW KWD
Latvia
EU €
Lebanon
Libya
Lithuania
EU €
Luxembourg
EU €
澳門特別行政區
HK $
Macau SAR
HK $
Malaysia
MY RM
Malta
EU €
Mexico
US $
Mongolia
Morocco
Myanmar
Netherlands
EU €
New Zealand
NZ $
Norway
Oman
OMR
Others
Pakistan
Panama
US $
Philippines
PH ₱
Poland
EU €
Portugal
EU €
Qatar
QAR
Romania
EU €
Saudi Arabia
Singapore
SG $
Slovakia
EU €
Slovenia
EU €
South Africa
US $
South Korea
KR ₩
대한민국
KR ₩
Spain
EU €
Sri Lanka
LK ₨
Sweden
EU €
Switzerland
CHF
Taiwan
TW $
台灣
TW $
Thailand
TH ฿
ไทย
TH ฿
United Arab Emirates
AE $
United Kingdom
GB £
United States Of America
US $
Vietnam
US $
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English
TOP 5 FREQUENTLY ASKED QUESTIONS
Why was my order split into two shipments?
Some orders require split shipment between Singapore and United Kingdom*. In this case, you will receive two packages for one order, and a separate email to confirm each shipment. Each email will contain a different order number. Use your tracking number to track the progress of your shipment. *For orders shipped from Singapore, your order ID will be in the format: RTxxxxxxxx Get more information from our Shipping & Tracking and Returns & Exchanges pages.
How do I make an online return?
Our return policy is only applicable to any item(s) purchased online and delivered in Malta, within 30 days of receiving your order.
Items purchased in physical stores are not eligible for returns online.
All returns and exchanges are to be shipped to the address below:
Attention:
Charles & Keith Returns
C/O Uniserve
London Mega Terminal
Thurrock Park Way
Tilbury
RM18 7HD
We recommend you opt for a shipment method that enables tracking. CHARLES & KEITH will not be responsible for the loss of a returned parcel.
If you didn’t receive a Return & Exchange form or if your item(s) is defective or wrong, email us at customers@charleskeith.com with the subject title: Return Request – Your Order Number. Our customer service team will assist you with the returns process.
How do I track my order?
To check on your order status, sign in to your account and refer to My Purchases and Returns under My Account. Your order status is reflected next to your order number. Please note that you will not be able to view your order status if you opt for guest checkout.
In your shipment confirmation email you will receive a tracking number. Use this number in the online tracking system of the designated courier company to keep track of your shipment. This is also applicable for those who have opted for guest checkout.
Please contact us at customers@charleskeith.com or on live chat for further assistance.
Can I amend or cancel my order?
We are only able to amend the billing/shipping address. You will not be able to amend the size/colour of the item(s); remove or add item(s); or change the payment mode
Once your order has been placed successfully, you will not be able to cancel it.
Please contact us at customers@charleskeith.com or on live chat for further assistance
Why do I see double records on my online bank statement for my purchase?
All payments made using a debit card will result in two records: authorisation and settlement. You will see both records reflected on your online bank statement. Authorisation refers to funds held by the bank while the payment is in the process of being approved or declined. Settlement refers to the actual payment (i.e the merchant has captured the fund that was on hold previously). Please note that although there are two records, there is only one single charge. For further clarification, please speak to your bank.